Privacy Policy

Last updated: 26 August 2026

Lukeny Photography respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Lukeny Photography collects, uses, stores, protects and otherwise processes personal information when you visit our website, contact us, request information, enquire about our photography services, make a booking, or otherwise interact with us.

Lukeny Photography operates from Pretoria, Gauteng, South Africa and provides photography services in Pretoria, Johannesburg, Centurion and surrounding areas.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For purposes of this Privacy Policy, "Lukeny Photography", "we", "us" and "our" refer to Lukeny Photography.

Our business contact details are:

Lukeny Photography
54 Jeanette Street
Kilner Park, Pretoria
Gauteng, 0186
South Africa

Email: LukenyPhotography@gmail.com
Phone: +27 62 775 3214
Website: https://www.lukenyphotography.com/

For privacy-related questions, requests or concerns, please contact us using the email address above.

2. Personal Information We Collect

Depending on how you interact with us, we may collect personal information that is reasonably necessary to provide our services, communicate with you, process enquiries and bookings, and operate our website.

This information may include:

2.1 Information You Provide Directly

When you contact us, submit an enquiry, request a quotation, complete a booking form or otherwise communicate with us, we may collect information such as:

• Your name and surname

• Email address

• Telephone or mobile number

• Event or photography requirements

• Event date and location

• Information relating to the photography services you are interested in

• Messages, enquiries and other information you choose to provide

• Information required to arrange or manage a booking

• Information contained in communications between you and Lukeny Photography

We will generally only request information that is reasonably necessary for the particular purpose for which it is collected.

2.2 Information Relating to Photography Services

When you become a client, we may also process information necessary to provide photography services, including:

• Names of clients or relevant event participants

• Event details

• Venue information

• Scheduling information

• Photography preferences

• Special instructions relating to the photography service

• Information required for communication before, during or after an event

2.3 Photographs and Video

As a photography business, we necessarily create and process photographs and other visual material in connection with our services.

Photographs may contain identifiable individuals and may therefore constitute personal information.

This may include photographs of:

• Clients

• Wedding couples

• Family members

• Guests

• Event attendees

• Employees or representatives of corporate clients

• Other individuals who appear in an event or photography session

Where appropriate, we will handle photographs in accordance with applicable privacy, contractual and intellectual-property requirements.

2.4 Technical Information

When you visit our website, certain technical information may be collected automatically by the website platform or technologies used on the website.

Depending on the services enabled on the website, this may include information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate access times

• Referring website

• Website interaction information

• Technical information used to maintain website security and functionality

We do not use this information to unnecessarily identify individual visitors.

3. How We Collect Personal Information

We may collect personal information through:

• Website enquiry forms

• Booking forms

• Email communications

• Telephone calls

• WhatsApp or other communication channels you use to contact us

• Direct communications with clients

• Photography bookings and service arrangements

• Information you voluntarily provide to us

• Website technologies such as cookies and analytics tools, where enabled

Where personal information is collected from you directly, we will generally explain the purpose for which the information is being requested.

Where personal information is obtained from another person or source, we will handle it in accordance with applicable law.

4. Why We Collect and Use Personal Information

We may collect and process personal information for purposes including:

• Responding to enquiries

• Providing quotations

• Communicating with potential and existing clients

• Managing photography bookings

• Providing photography services

• Arranging event coverage and photography sessions

• Delivering photographs to clients

• Managing client relationships

• Processing payments where applicable

• Providing customer support

• Maintaining business records

• Improving our website and services

• Understanding how visitors use our website

• Maintaining website security

• Preventing fraud, misuse or unlawful activity

• Complying with applicable legal and regulatory obligations

• Protecting our legitimate business interests and legal rights

• Communicating information about our services where permitted by law

We will not use personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by applicable law.

5. Lawful Processing of Personal Information

Lukeny Photography will process personal information in accordance with applicable South African data-protection law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Depending on the circumstances, processing may be based on:

• Your consent

• The need to take steps at your request before entering into a contract

• The performance of a contract or provision of services

• Compliance with a legal obligation

• The protection of legitimate interests where permitted by law

• Another lawful basis recognised under applicable law

Where consent is required, we will seek consent in an appropriate manner.

Where processing is necessary to provide a service you have requested, refusing to provide certain information may mean that we are unable to provide that service or respond fully to your request.

6. Sharing Personal Information

We do not sell or rent your personal information to third parties.

We may share personal information where reasonably necessary with:

• Service providers who assist us in operating our business or website

• Website and hosting providers

• Communication and email service providers

• Payment service providers, where applicable

• Professional advisers where reasonably necessary

• Government authorities, regulators or law-enforcement bodies where required or permitted by law

• Other parties where you have given us permission to share the information

• Third parties where disclosure is necessary to protect our legal rights, prevent fraud, or comply with a legal obligation

Where third-party service providers process personal information on our behalf, we will take reasonable steps to ensure that the information is handled appropriately and protected against unauthorised access or processing.

7. Website Providers and Third-Party Services

Our website is operated using third-party website technology and may make use of third-party services that help us operate, maintain, analyse or communicate through the website.

These providers may process certain information on our behalf or in accordance with their own privacy policies.

Examples may include services associated with:

• Website hosting and website functionality

• Website analytics

• Communication

• Online forms

• Payment processing

• Social-media functionality

• Website security

The specific third-party services used on our website may change from time to time.

Where third-party services process personal information, we will take reasonable steps to ensure that such processing is consistent with applicable legal requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember certain preferences, understand website usage and improve functionality.

Cookies may be used for purposes such as:

• Website functionality

• Security

• Performance

• Analytics

• Understanding website traffic

• Improving the user experience

Some cookies may be placed by third-party services used on our website.

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality.

Because website technology and third-party services may change over time, the cookies and technologies used on the website may also change.

9. Photography, Copyright, Portfolio and Promotional Use

Photography is the primary service provided by Lukeny Photography. Photographs created by Lukeny Photography may contain identifiable individuals and may therefore constitute personal information in terms of applicable data-protection legislation.

Unless otherwise agreed in a written agreement signed by Lukeny Photography, Lukeny Photography retains the copyright and intellectual-property rights in photographs created by Lukeny Photography.

Payment for photography services, delivery of photographs, or receipt of digital or printed copies does not, by itself, transfer copyright ownership to the client.

Subject to applicable law and the terms of the relevant client agreement, Lukeny Photography may use photographs created during a photography session or event for legitimate business, artistic and promotional purposes, including:

• Our website and online portfolio

• Social-media platforms

• Advertising and marketing campaigns

• Printed promotional material

• Photography portfolios

• Sample albums and promotional presentations

• Photography competitions and awards

• Exhibitions

• Galleries and artistic displays

• Editorial and promotional publications

• Educational and professional presentations

• Demonstrations of our photographic work to prospective clients

• Other reasonable commercial or artistic purposes connected with promoting or developing Lukeny Photography

Lukeny Photography may reproduce, publish, display, crop, edit, retouch, adapt or otherwise modify photographs for these purposes.

The client receives a licence to use photographs delivered to them for their own personal purposes, subject to the applicable client agreement. This licence does not constitute an assignment or transfer of copyright ownership.

Where photographs contain identifiable individuals, Lukeny Photography will process and use those photographs subject to applicable privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Nothing in this section is intended to exclude or override any right that cannot lawfully be excluded, waived or transferred under applicable law.

10. Photographs of Event Guests and Other Individuals

Photography at weddings, parties, corporate events, graduations and other gatherings may result in photographs containing people who are not the person who originally booked our services.

Clients booking photography services are responsible for communicating any relevant restrictions or special requirements to us before the event where reasonably possible.

Where appropriate, individuals may also contact us regarding a photograph in which they appear.

We will consider reasonable requests concerning personal information and photographs in accordance with applicable law, contractual obligations, the rights of other individuals, and our legitimate business interests.

11. Children's Personal Information

Our photography services may involve events where children are present and may appear in photographs.

We do not intentionally collect children's personal information for unrelated purposes.

Where a child is photographed as part of a client's event or photography session, the handling and use of those photographs will be governed by the applicable booking arrangements, permissions and applicable law.

Parents or lawful guardians may contact us with questions or concerns regarding photographs in which their child appears.

12. Direct Marketing

We may communicate with existing or prospective clients about our photography services, promotions, availability or related business information where permitted by applicable law.

Where applicable law requires consent for electronic direct marketing, we will obtain the necessary consent.

You may request that we stop sending you marketing communications by contacting us using the details provided in this Privacy Policy.

We will respect applicable opt-out and withdrawal requirements.

13. How We Protect Personal Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Unauthorised disclosure

• Loss

• Damage

• Destruction

• Unlawful processing

• Accidental alteration

Access to personal information is limited to situations where access is reasonably necessary for legitimate business purposes or where required by law.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable law.

14. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, enforce agreements, protect our legal interests, or comply with legal and regulatory obligations.

The length of time information is retained may therefore vary depending on the type of information and the circumstances in which it was collected.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal and business-record requirements.

15. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete personal information

• Request deletion or destruction of personal information where legally appropriate

• Object to certain processing of your personal information

• Withdraw consent where processing is based on consent

• Request information about how your personal information is being processed

• Lodge a complaint concerning the handling of your personal information

Some requests may be subject to lawful limitations or exceptions.

To exercise a privacy right, please contact us using:

Email: LukenyPhotography@gmail.com
Phone: +27 62 775 3214

We may need to verify your identity before processing certain requests.

16. Accuracy of Personal Information

We aim to keep personal information reasonably accurate and up to date.

If you believe that information we hold about you is inaccurate, incomplete or outdated, please contact us so that we can consider the appropriate correction.

17. International Processing

Some technology and service providers used by businesses may operate or store information outside South Africa.

Where personal information is transferred to or processed outside South Africa, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

We will not knowingly transfer personal information in a manner that unlawfully compromises the protections applicable to that information.

18. Third-Party Websites and Links

Our website may contain links to third-party websites, social-media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

When you leave our website, we recommend reviewing the privacy policy of the third-party website or service before providing personal information.

19. Data Breaches and Security Incidents

If we become aware of a security compromise involving personal information in our possession or under our control, we will take reasonable steps to investigate and address the incident.

Where notification is required by applicable law, we will notify the relevant regulator and/or affected data subjects in accordance with the applicable requirements.

20. Complaints

If you have a concern about how Lukeny Photography has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may contact us at:

Lukeny Photography
Email: LukenyPhotography@gmail.com
Phone: +27 62 775 3214

You may also contact the Information Regulator of South Africa regarding a POPIA or PAIA-related complaint.

Information Regulator of South Africa
Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200

The Information Regulator is the independent regulator responsible for monitoring and enforcing compliance with POPIA and PAIA.

21. PAIA

The Promotion of Access to Information Act 2 of 2000 (PAIA) provides a framework for requesting access to records held by public and private bodies.

Where applicable, information concerning access requests and the relevant PAIA documentation will be made available in accordance with applicable law.

A PAIA Manual is a separate document from this Privacy Policy. The Information Regulator provides specific guidance and templates for PAIA Manuals for private bodies.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our website

• Changes to technology or third-party services

• Changes to applicable laws or regulatory requirements

• Changes to our privacy practices

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

23. Contact Us

If you have any questions about this Privacy Policy, how we process personal information, or how to exercise your privacy rights, please contact us.

Lukeny Photography

Email: LukenyPhotography@gmail.com
Phone: +27 62 775 3214

Address:
54 Jeanette Street
Kilner Park
Pretoria
Gauteng, 0186
South Africa

Website:
https://www.lukenyphotography.com/

Last updated: 26 August 2026